Refund policy

RETURN & REFUND POLICY

At Zeblyn Jewels, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can assist you.

ELIGIBILITY FOR RETURNS

To be eligible for a return or replacement:

• The item must be unused and in its original condition.
• The item should be returned with its original packaging, if applicable.
• You must contact us within 7 days of receiving your order.
• Proof of purchase or order details may be required.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, earrings and items that have been worn or damaged after delivery may not be eligible for return or exchange.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us with your order number and clear photos/videos of the item and packaging. We will review the issue and provide an appropriate solution.

REFUNDS

Once an approved return is received and inspected, we will notify you about the status of your refund.

Approved refunds will be processed using the applicable payment method or another suitable method agreed with the customer.

RETURN SHIPPING

If the return is due to an incorrect, damaged, or defective item caused by Zeblyn Jewels, we will work with you regarding the return shipping arrangements.

For other approved returns, return shipping costs may be the responsibility of the customer.

CONTACT

For return or refund assistance, please contact:

Zeblyn Jewels
Phone: 03263111196
Email: easymailpoint@gmail.com
Address: Kubba Chak, Saidpur Road, Sialkot, Pakistan